Refund and Return Policy for Winunie Sports Goods

Effective Date: January 8, 2025

At Winunie, customer satisfaction is our top priority. We are committed to providing high-quality sports products, and we want to ensure that you are completely happy with your purchase. If for any reason you are not satisfied, please review our Refund and Return Policy below.

1. Eligibility for Returns

We offer a hassle-free return and refund process for most products. To be eligible for a return, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days from the date of purchase.
  • Condition: The item must be in its original, unused condition, including all tags, packaging, and accessories. Products that have been worn, used, washed, or altered in any way will not be accepted for return.
  • Proof of Purchase: A valid proof of purchase, such as the order confirmation email or receipt, must be provided.

2. Items Not Eligible for Return

Certain items are non-returnable or non-refundable. These items include:

  • Personalized or Customized Products: Items with custom names, numbers, or other personalized features are non-returnable, unless they are defective or damaged.
  • Sale/Clearance Items: Discounted or clearance items marked as “Final Sale” cannot be returned or exchanged.
  • Gift Cards: Gift cards cannot be returned or refunded.

Please refer to individual product pages for specific details regarding return eligibility.

3. How to Return a Product

To initiate a return, please follow these steps:

  1. Contact Customer Service: Reach out to our customer support team at info@winunie.com or call 682-725-3582. Provide your order number and the item(s) you wish to return.
  2. Return Authorization: Once your return is approved, you will receive detailed instructions on how to send the item back. Please ensure the item is securely packaged to prevent damage during transit.
  3. Return Shipping: You are responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refund Process

Once your return is received and inspected, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that it may take several days for the funds to appear in your account, depending on your bank or payment provider.

Please note: Shipping charges are non-refundable. If you received free shipping on your order and return part or all of the items, the shipping charges will be deducted from your refund.

5. Exchanges

If you need to exchange a product for a different size, color, or style, we recommend returning the original item and placing a new order through our website. Due to the availability of stock, we cannot guarantee that the replacement item will be available at the time of the exchange request.

6. Damaged or Defective Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order. We will issue a return label for you to send the item back at no cost, and we will either replace the item or issue a full refund, depending on your preference and product availability.

To report a damaged or defective item, please contact customer service at info@winunie.com with the following details:

  • Order number
  • Photos of the item showing the defect or damage
  • A description of the issue

7. International Returns

For international orders, return shipping costs are the responsibility of the customer, unless the product is defective or incorrect. International customers should be aware that customs duties or taxes may apply, and these are non-refundable.

8. Late Returns

Returns made outside the 30-day return window or without prior authorization may not be accepted, and refunds may not be processed. If you are unable to meet the return timeframe, please contact our customer service team to discuss your options.

9. Exemptions

Winunie reserves the right to refuse any returns that do not comply with this policy. This includes items that are damaged due to misuse, items not returned in their original condition, or returns that fall outside the 30-day return window.

10. Customer Support

If you have any questions or need further assistance regarding our return and refund process, please feel free to reach out to us: