Winunie Sales Policy
Effective Date: January 8, 2025
Welcome to Winunie! We are delighted to have you as a customer. At Winunie, we strive to provide high-quality sports equipment and excellent customer service. Our sales policy outlines the terms and conditions for purchasing products from our store. Please read the following carefully to understand your rights and obligations when shopping with us.
1. Product Availability and Pricing
All products listed on the Winunie website winunie.com are subject to availability. While we make every effort to maintain accurate stock levels, items may occasionally be out of stock or discontinued. In such cases, customers will be notified immediately, and the option for a refund, store credit, or substitution will be offered.
Prices on the website are displayed in US dollars and are subject to change without notice. Sales taxes (if applicable) will be calculated during the checkout process and added to the total purchase price. Promotions, discounts, and sales are subject to terms and conditions, which will be outlined at the time of the offer.
2. Order Process
To place an order with Winunie, simply add the desired products to your shopping cart, proceed to checkout, and complete the payment process. Once your order is confirmed, you will receive an order confirmation email with details of your purchase. Please ensure that all information provided during the order process is accurate to avoid any delays or issues with shipping.
If you have any questions or concerns during the ordering process, feel free to contact our customer support team at info@winunie.com or call us at +1 682-725-3582.
3. Payment Methods
We accept a variety of payment methods to make your shopping experience convenient. These include:
- Credit Cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Other payment methods as specified during checkout
Payments must be made in full at the time of purchase. Orders will only be processed once payment is successfully received. In the case of an issue with payment processing, customers will be notified immediately, and no items will be shipped until the payment is completed.
4. Shipping & Delivery
Winunie offers reliable shipping options to ensure that your products arrive safely and on time. Shipping charges are calculated based on the delivery address and weight of the items purchased. Customers will be provided with tracking information once the order has shipped.
We aim to process all orders within 1-2 business days. Shipping times may vary based on location and carrier availability. Please note that unforeseen delays, such as weather conditions or logistical issues, may affect delivery times.
For international orders, additional shipping fees, customs duties, and taxes may apply, which are the responsibility of the customer. Winunie is not liable for any customs-related issues or delays in international shipments.
5. Returns and Exchanges
We want you to be completely satisfied with your purchase from Winunie. If for any reason you are not satisfied with your order, we offer a 30-day return and exchange policy.
To qualify for a return or exchange:
- The product must be unused, in its original packaging, and in resalable condition.
- You must contact our customer service team at info@winunie.com or call +1 682-725-3582 within 30 days of receiving your order to initiate the return or exchange process.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to a product defect or error on our part. Refunds will be issued to the original payment method after the returned item is inspected and approved.
6. Privacy and Security
Your privacy is very important to us. When shopping at Winunie, your personal information is handled securely. We use encryption technology to ensure that your payment and personal details are protected throughout the transaction process. For more details on how we protect your data, please refer to our Privacy Policy available on our website.
7. Limitation of Liability
Winunie makes every effort to ensure that the products listed on our website are accurate and of the highest quality. However, we do not guarantee that the products will meet your expectations, and we are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
8. Amendments to Sales Policy
Winunie reserves the right to modify or update this Sales Policy at any time. Any changes will be effective immediately upon posting on the website. We encourage customers to review this policy periodically to stay informed about any updates.
By placing an order with Winunie, you agree to abide by the terms and conditions outlined in this Sales Policy.
For more information, visit our website at winunie.com.
9. Customer Support
At Winunie, customer satisfaction is our top priority. If you have any questions or need assistance, our customer service team is available to help. You can reach us by:
- Email: info@winunie.com
- Phone: +1 682-725-3582
- Or visit us at our physical store: 4219 Kuhl Avenue, US
This Sales Policy is designed to provide transparency and clarity regarding your shopping experience at Winunie. We appreciate your trust and look forward to serving you.